FREQUENTLY ASKED QUESTIONS

Orders are usually processed and shipped within 1 to 2 working days. Within Belgium, standard delivery usually takes 1 to 2 working days after shipping.

Yes. Orders from €100 are shipped free of charge within the Benelux. Below that amount, shipping costs are clearly shown at checkout.

Yes, we deliver to Belgium, the Netherlands, Luxembourg and several European destinations. The exact rate and estimated delivery time appear at checkout.

After shipping you receive an email with track & trace information as soon as it is available from the carrier.

Yes. Liyamora creations are assembled with care in small batches, with attention to finish, fragrance and presentation.

The fragrance experience depends on the room, ventilation and the scent chosen. The scent stone in the Rose Signature Box releases its aroma subtly and can be reused later with a suitable fragrance oil.

Yes. Satin roses keep their shape and colour for a long time when stored dry, dust-free and out of direct sunlight.

Our products are carefully packaged in a luxurious presentation that is suitable as a gift.

You can return an unused and unopened product within 14 days of receipt. Please contact us first at info@liyamora.com with your order number.

After we receive and check the return, the refund is usually processed within 5 to 7 working days via the original payment method.

You pay securely with Bancontact, Visa, Mastercard, Maestro, American Express or UnionPay, or with Apple Pay or Google Pay — through Shopify’s secure checkout. We never store your card details.